T&C's + FAQ's

Damages in transit:
From time to time damage can occur during freight so it's important for stores to inspect all items upon delivery. If a driver attempts to deliver a carton which is damage, or you suspect an item may be damaged, refuse to accept the consignment and let us know by email. In some 
cases we use multiple courier services who have strict deadlines in regards to the submission of damage claims. We 
request any damaged items are photographed within their original packaging as well as additional photographs to outline 
the extent of any damage within 2 business days of receiving the delivery, please email directly through to 
info@whitemoose.com.au. Failure to submit the required information within this timeframe may result in the transit 
company refusing to compensate for items damaged in transit so we ask for your sincere cooperation to achieve the best 
result. In some cases the damaged item may need to be returned to us for inspection so please do not dispose until we have advised.


14 Day proforma accounts.
Once approved as a stockists you are automatically eligible to trade with us on 14 day proforma terms.
Please note that we reserve the items you've ordered for the duration of payment period only. Failure to settle your 14 day pro forma invoice within the time frame outlined may result in the reallocation of your stock to a stockist who may have the same products on back order. If a stock reallocation occurs, it may leave your store waiting until the next drop of stock arrives. This can sometimes mean lengthy delays. Continual failure to pay invoices on time may also result in losing the ability to stock White Moose products in your area.
 
30 Day accounts:
If you'd like to apply for a 30 day account with White Moose, please request an application form by emailing info@whitemoose.com.au